Returns to AirFX USA LLC
Returns without a Return Merchandise number will not be accepted. Items returned that are shipped to locations other than AirFX USA LLC will not be processed.
You are solely responsible for checking and following the shipping and packaging requirements of the carrier used to make the return, including returns for which the pre-paid shipping label is used.
If you paid a shipping charge and you decide you do not want the item or you purchased the item in error, the amount charged for shipping will not be refunded and the return shipping charge will be deducted from the amount of the refund or credit. If you paid a shipping charge and the item is defective or we made an error of some kind, the amount charged for shipping will be refunded and you will not be charged for the return shipping.
If item(s) being returned are not defective and have a total purchase price greater than $100.00, we recommend you insure the shipment (also known as declaring the value) for the purchase price of the item(s). We are unable to process returns of items damaged in transit back to us. Please note the cost of insurance is not refunded.
If the product is under warranty, if we make a material error in an item description or if we make a shipping error, and you contact us within 15 days after you receive the item, we will ship at our expense a replacement for the defective or incorrect item and refund the cost of the return shipping after we process the return. If a replacement is not available, we will issue a refund when we process the return.
Returns are processed in the order in which they are received. Once the return is received, AirFX USA LLC typically processes returns in 5-10 business day(s). We will e-mail after the return has been processed. Please check with your card issuer on the timing of receipt of your refund.